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Refund policy

Refund Policy for MS Cosmetic

At MS Cosmetic, we prioritize the quality and safety of our beauty and personal care products. As such, we maintain a strict no-refund and no-return policy for all purchases. This policy ensures that every product delivered to our customers is untouched, uncontaminated, and of the highest standard.

Why We Do Not Offer Refunds or Returns

  1. Hygiene and Safety:

    • Due to the nature of beauty and personal care products, we cannot accept returns or issue refunds to preserve the hygiene and safety of our customers.

    • Once a product has left our facility, its integrity cannot be guaranteed if returned.

  2. Product Integrity:

    • Refunds and returns are not possible as we strive to ensure that every product is freshly packaged and free from contamination.


Exceptions to the Policy

While refunds are generally not available, we do acknowledge rare cases where a refund or replacement may be appropriate:

  1. Damaged Products:

    • If a product is damaged during shipping, customers must contact us immediately with clear photographic evidence of the damage.

  2. Incorrect Products Delivered:

    • If the product received is not what was ordered, customers should notify us within 7 days of delivery and provide proof, such as photos of the incorrect item and the shipping label.

In these cases, we will review the issue and provide a resolution, which may include a replacement or refund at our discretion.


Resolution Process

To report an issue, customers can reach out to us through any of the following channels:

  • Email: Ms.cosmeticerbil@gmail.com

  • WhatsApp: Click the WhatsApp icon on our website for direct support.

  • Contact Us Page: Use the form available on our "Contact Us" page.

  • Direct Inbox: Log in to your account on our website or app and send a message via the direct inbox feature.


Important Notes

  • Timeframe: Customers must report any issues within 7 days of receiving the product. Requests made beyond this period will not be considered.

  • Final Sale: All sales are final, and no changes or cancellations can be made once the order is placed.

  • Resolution Timeline: Our team will respond to inquiries and resolve issues within 5-7 business days of receiving all necessary information.


We appreciate your understanding and cooperation with our refund policy. By maintaining these standards, we ensure the highest level of safety and satisfaction for all our valued customers. Thank you for choosing MS Cosmetic!