At MS Cosmetic, the satisfaction of our customers is our top priority. However, due to the nature of our products, which include beauty and personal care items, we have a strict no-return policy. This policy ensures the safety and hygiene of all our customers, as we cannot accept returns of products that have been opened, used, or tampered with.
Hygiene and Safety: Beauty products are sensitive items that must meet strict hygiene standards. Allowing returns could compromise the safety and well-being of our customers.
Product Integrity: To ensure that every product we sell is of the highest quality and free from contamination, we do not restock or resell returned items.
While we do not accept returns, we are committed to resolving any issues that may arise. Exceptions to this policy include:
Damaged Products:
If a product arrives damaged, customers must contact us immediately with photographic evidence of the damage.
Incorrect Products Delivered:
If the product received is not what was ordered, customers must notify us within 7 days of delivery and provide proof (e.g., photos of the incorrect item and shipping label).
In such cases, we will review the issue and provide a replacement or refund as appropriate.
For any concerns or inquiries, please reach out to us through one of the following channels:
Email: Ms.cosmeticerbil@gmail.com
WhatsApp: Use the WhatsApp icon on our website for direct communication.
Contact Us Page: Submit a request via the "Contact Us" page on our website.
Direct Inbox: Log in to your account on our website or app to send us a message.
We thank you for understanding our policy and for choosing MS Cosmetic. Your trust and satisfaction are of utmost importance to us.
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